iSDM (Integrated Service Delivery Model)


Key highlights of the model:

  • Providing state of the art services in the four key pillars of services – PaaS (Platform as a Service), IaaS (Infrastructure as a Service), ADM (Application Development and Maintenance) and BPO (Business Process Outsourcing)
  • Bringing in key business insights , operational efficiencies and technology improvements leveraging the Analytics capabilities for all of the four services pillars
  • Combining these services pillars to create unique value proposition for the clients- creations of business services and value added services
  • Manage the risk and compliance for and on-behalf of our customers while providing these key technology and business services by leveraging the strong domain experience and having provided similar services for our clients for over a decade
  • Offer GRC (Governance, Risk and Compliance) as standalone services as well to help clients manage risk and strict compliance needs of the insurance industry
  • Be an end to end service provider for insurance vertical- be the leading vertical system integrator for the industry

Key benefits delivered to our clients in this model:

  • Be the one stop shop for providing state of the art services to our P&C Insurance clients- single point of responsibility and ability to bring in higher efficiencies by having higher control across the end to end Insurance value chain
  • Ability to drive innovation and impact the business outcomes for our clients
  • Ability to bring in the industry domain experience across the four key pillars of services
  • Providing higher level of focus and attention to our clients- proving more services for a smaller subset of the industry and client base